I've also personally never gotten a refill (in any country) that wasn't free. I can understand why they may have been confused, of course that's no reason to be rude about it.
Anonymous 1 wrote: ↑Mon Aug 01, 2022 10:03 am I am a server outside of the US. My town is not known as a travel town but over the last couple years it has expanded in to one. We have a lot of international visitors and I usually love them.
I have had three bad experiences all from Americans (or possibly Canadians, don't come for me but I can't always tell the difference in the accents).
One was when a woman got angry because others were in their swimsuits who had just come up from the water. This was back over the summer.
A couple weeks ago I had a large party get mad because there is an automatic gratuity when the table is more than 10 people. This is listed on the menu and signs are posted.
Last night I had a couple who were angry at me because they did not realise that they were charged for refills on their drinks.
I am sure not all Americans are rude but is this common for servers in the US? I try to give everyone grace because maybe they are just tired from traveling or having a bunch of kids or just life. I don't tend to have problems with other people even when there is a language barrier and we have to use Google translate.